Emzor cares

Emzor Pharmaceutical Industries Limited commissioned her customer care service unit on the 1st of March; 2010.This is the first of its kind in the pharmaceutical industry in Nigeria. Emzor as usual is blazing the trail and sparking an industry revolution in delivering value to the customer on all fronts, in line with her theme for 2010- Above and beyond the call of duty.

Emzor as a customer-centric organization launched the first E1 link line in Nigeria pharma industry. The E1 line is a line split into over 29 multiple lines on which customers can call Emzor round the clock to have their needs satisfied and their queries answered. The E1 line works with a queque matrix software that enables all customer calls to be taken as soon as there is a free agent. The software allows for all customer details and queries to be catalogued and retrievable for all intents and purposes.

The commissioning was done by the group managing director and chief executive officer -Mrs. Stella Okoli, who thanked God for the achievements so far and commended the Emzor team headed by the Deputy managing director Pharm.Onyeka Onyeibor and the Executive director -Pharm Nkiru Okoro for the great job and reiterated the commitment of Emzor to the delivery of unlimited wellness to all.

She then proceeded to make the first call using the newly installed line to several customers. The line has since become fully operational.

Customer service care line -01-8105555